A: Ordering from NRAstore.com is simple and convenient.
If you already have an NRAstore acoount, simply sign in, then add the items you
would like to purchase to your cart (be sure to turn cookies "on" in your browser
settings). If you are a new customer, you can choose to create a new account, which
will streamline your ordering process and give you access to your NRAstore purchasing
history. We also offer a "Guest Shopper" option, allowing you to shop without signing
in. As you add new items to your shopping cart, the number of items and total will
change in the bar in the upper right corner of the screen. When you are finished
shopping, just click on "View Cart," then "Checkout." You will then be prompted
to provide billing, shipping and payment information. Please review your order in
detail before submitting as we cannot modify an order after it has been submitted.
Once you submit your final order, you will receive an email confirmation with your
order number for future reference.
If you are uncomfortable shopping online, we also offer three additional methods
of placing your order:
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A: Order by Phone To order, call toll
free at 1-888-607-6007 24 hours a day, 7 days a week. Note: the NRAstore is closed
some holidays. If calling from outside the Continental U.S., please call 1-434-455-2112
and ask for Order Processing.
Order by Fax You may fax your order to 1-866-507-1577. If you are
outside the Continental U.S., you can fax your order to 1-434-525-1642.
Order by Mail You may mail your order along with your payment (including
shipping charges and sales tax, if applicable, to:
NRA Store Fulfillment Center
P.O. Box 287
Forest, VA 24551
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A: You may download our printable order form to assist you with your mail or fax
order.
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A: 100% of the profits from NRAstore purchases go directly
to support vital NRA programs.
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A: Yes. On the sign-in page, click "Login Help." You
will be presented with instructions to request a temporary password, which will
be e-mailed to you within a few minutes.
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A: Yes. The NRAstore is open to the public.
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A: If you wish to streamline the ordering process and
have access to your order history, it is necessary to create a unique NRAstore account.
This login information is not connected to your membership information. You may
also choose to use our "Guest Shopper" option to shop without an NRAstore.com account.
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A: In case we encounter a problem while fulfilling
your order, we need to be able to reach you. When entered here, your phone number
and e-mail address will only be used to contact you for matters concerning your
order.
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A: Each NRAstore e-mail includes a link for unsubscribing.
It is typically found at the bottom of the e-mail, and it is the best way to unsubscribe,
because clicking on the e-mail link connects the request to your specific e-mail
address. You may also email your request to products@nrahq.org.
To unsubscribe from our catalog mailing, you may also email your request to
products@nrahq.org.
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A: The NRAstore does not sell or distribute the personal
information of its customers.
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A: In most cases, this difficulty can be remedied by
accessing the "Tools" area of your browser and enabling your browser's "cookies."
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A: Inventory is checked in real-time as items are added
into your cart. Your shopping cart will indicate "This item is IN STOCK
and ready to ship" if sufficient quantities are in stock to fulfill your order.
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A: One of the advantages of creating and maintaining
an NRAstore.com account is the ability to check your order history online. Sign
into your account on the site and than click on My Account top right. You must be
signed into your account for this information to display. Note: when you shop as
a guest, no record is made of your purchase.
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A: Charges are based on the value of your order.
Click here for a summary of shipping charges for NRAStore.com.
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A: For shipments outside of the Continental U.S.,
including Alaska and Hawaii, there is an additional charge to the shipping charge. Please see our
shipping table
for details. You, the customer, are responsible for international duties and taxes.
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A: The NRAstore is strictly a retail operation. As
such, we are unable to provide wholesale pricing to dealers or wholesalers.
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A: The NRAstore does not offer specific Life Member
discounts. All items are member priced. However, we offer a special department where you can easily find all
Life Member products.
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A: When you join the NRAstore Customer Club, you'll
receive regular e-mail notifications with discounted product offers, new product
Click here to join.
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A: Generally, you should order the size you normally
wear. However, when a product has a non-standard fit, we recommend referring to
the size charts provided.
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A: The NRAstore offers a generous, 60 day return policy.
All returns must be made within 60 days of receipt of materials. Merchandise returned
for exchange or refund must be in sellable condition unless received damaged. We
can only refund postage costs if the return is the result of our error. Complete
instructions for returning or exchanging merchandise can be found on the back of
the packing slip shipped with your order. Call our Customer Service Department at
1-888-607-6007 for additional information or assistance if needed.
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A: Despite our best efforts, occasionally a product
is received in damaged or defective condition. If this happens, please call 1-888-607-6007
and explain the situation immediately upon receipt. Arrangements will be made to replace the product at no
additional charge to you.
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A: Once your order is submitted, we are unable to cancel
or alter it in any way. Therefore, please review your order carefully before submitting
to avoid the incurring return shipping charges. If you wish to speak to a customer service
representative you may call 1-888-607-6007.
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A: All in-stock orders are shipped from Forest, Virginia.
Certain items are shipped directly from the manufacturer, and this is clearly
indicated in the item's descriptive copy.
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A: Most orders are processed within 72 hours of receipt.
Please take this processing time into account when choosing your shipping method. Ground orders
typically arrive between 7-10 business days, depending upon your destination's geographical
proximity to our warehouse.
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A: The NRAstore utilizes both United Parcel Service
(UPS) and the United States Postal Service (USPS) for most deliveries. Sorry, we
are unable to honor individual requests for a specific carrier.
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A: Sorry, we are not able to ship NRAstore orders using
outside account numbers.
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A: The NRAstore product selection team makes every
effort to buy American made products. In cases where the best availability and price
is offered by an imported product, however, we will offer these products in order
to better serve our customers. For a list of all American made products offered
click here.
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A: Sorry, NRAstore no longer offers binders for NRA
magazines. Members have told us that generic magazine binders (usually found at
local office supply stores) work well as a substitute.
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A: NRA Store's tax obligations are based on the NRA's
legal obligations in each of the states and agreements with state departments of
revenue resulting from a multistate nexus study. NRA currently charges sales taxes
on NRA Store merchandise sales shipped into 44 states plus the District of Columbia.
The NRA nexus study is continually updated to remain current with state laws and
to protect the NRA during audits.
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A: For NRA Store merchandise, sales tax is charged
based on NRA's legal obligation in the state to which the materials will be mailed.
NRA currently charges sales taxes on merchandise sales into 44 states plus District
of Columbia. Sales tax charges on your order will be assessed based on the shipping
delivery address unless you furnish NRA with an exemption certificate. Actual sales
tax rates are based on state statutes and NRA agreements with tax departments. Sales
taxes will NOT be charged for NRA deliveries into the following states: AK, DE, MO, MT, NH, OR. This list is subject to change.
Click here for current sales tax information.
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A: PalPal is owned by Ebay, a company that is on record
as opposing Americans' 2nd Amendment freedoms.
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A: NRAstore gift cards may currently be used ONLY for
NRAstore purchases. They may be redeemed online or over the telephone.
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A: Yes, NRA Award Points may be used toward payment
of your order total. Each NRA Award Point is worth $1.00. NOTE: NRA Award Points
may ONLY be redeemed by mail. Please use our printable order form to list the items you wish to purchase
and include your NRA Award Point certificate(s) along with payment for any balance
not covered by NRA Award Point certificate(s) along with payment for any balance
not covered by NRA Award Points. Mail your completed order to the address on the
order form.
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A: The NRAstore does not accept credit card reward
points for payment.
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A: We are not able to accept credit cards originating
outside the U.S. We can accept mail order from foreign countries with payment by
money order or certified check.
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A: Protecting your order information is a priority.
NRAstore.com uses state-of-the-art SSL encryption which prevents the decoding of
that information by anyone other than the NRA.
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A: An e-mail containing tracking information for your
order will be sent to you upon shipment. Please make sure your e-mail spam filter
is set to allow mail from the NRA and the NRAstore.
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A: Complete instructions for returning or exchanging
merchandise can be found on the back of the packing slip shipped with your order.
All returns must be made within 60 days of receipt of materials. In all cases you must call our Customer Service Department at 1-888-607-6007 for a Return Merchandise Authorization (RMA). Merchandise returned
for exchange or refund must be in sellable condition unless received damaged. We
can only refund postage costs if the return is the result of our error. Please see back of packing slip for complete instructions on returning or exhanging merchandise.
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A: A Return Merchandise Authorization (RMA) number is required in
order to ensure that your returned merchandise is accepted by our warehouse and
properly credited to your account. Please call our Customer Service Department at 1-888-607-6007 for a Return Merchandise Authorization (RMA).
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A: Return shipping charges are the customer's responsibility.
However, in cases where the NRAstore is at fault, we will assume responsibility
for shipping the return.
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